Frame
Define the process, baseline and success criteria.
Output: opportunity brief + scopeCapability / 05
Intelligent Document Processing & OCR
Intelligent document processing combines OCR, classification and AI data extraction to turn forms, scanned records and reports into validated information. Route uncertain fields to review before updating connected systems.
Where it fits
From unstructured input to action.
For operations receiving high volumes of forms, reports and correspondence in inconsistent formats.
What we can build
01Classify inbound forms and route them to the right queue
Start with a defined input and a measurable outcome.
02Extract fields and tables into structured records
Connect the work to approved knowledge and tools.
03Compare submitted information against required business rules
Keep exceptions and handoffs visible to the team.
What we need from you
Representative files, a field schema, validation rules and examples of acceptable and exception cases.
What you receive
An extraction and classification pipeline, a review queue, validation checks and downstream system connections.
Designed-in controls
Low-confidence fields and rule conflicts remain visible for review. Automation does not silently overwrite uncertain information.
How success is measured
Field accuracy, straight-through processing, review effort and exception rate.
Can this start with a smaller scope?
Yes. A bounded workflow lets the team test data readiness, quality and adoption before expanding to additional processes.
How do you handle errors?
We agree confidence thresholds, review queues, escalation rules and recovery behaviour as part of the design. The system is tested against difficult cases before rollout.
The build protocolFrom one bottleneck
From one bottleneck
to a working system.
Clear decisions at each stage. Progress measured against the operation, not the number of features shipped.
Connect
Map knowledge, tools, permissions and handoffs.
Output: system architecture + access planProve
Test representative cases, failures and human escalation.
Output: evaluated workflow + acceptance criteriaOperate
Roll out with ownership, monitoring and improvement.
Output: runbook + performance reviewStart with the friction
Bring us the work that should move.
Show us one process, the inputs it depends on and the outcome it should create. We will map the system around it.
Start a working session