Systems / reference architectures
See how the pieces connect.
Three operating patterns showing how Digi7s turns AI capability into a controlled flow of work.
Pattern 01
Bilingual service agent.
Voice or WhatsApp input → customer context → policy-aware response → action or human handoff.
VOICEConversationArabic + English, intent and sentiment
Customer contextAccount, history and open requests
GuardrailsConfidence, policy and escalation
ActionTicket, booking, CRM or handoff
- Question + identity
- Permission-filtered sources
- Cited answer or escalation
Output
A supported answer with source links and a traceable retrieval record.
Control points
Source owners, freshness checks and refusal when evidence is insufficient.
Explore this capability ↗- Incoming material
- Extract + validate
- Review or system update
Output
Validated information routed to the right queue with exceptions clearly marked.
Control points
Field-level confidence, duplicate detection and human approval for uncertain updates.
Explore this capability ↗